Do we really need automation?

Automation is now on the lips of most managers. Automation technology providers convince that it will solve all our problems and is essential for success. But do I really “have to have it”?

These are very simple but crucial questions that are worth asking yourself at the beginning of your automation adventure. Thanks to them, we will avoid unconsciously following technological trends and build a foundation for future implementations.

In a nutshell: we need automation if it solves our operational problems or supports strategic plans. Check the list below, and if any of the points sound familiar to you, then it is worth considering using automation.

operational problems

strategic plans

employees overloaded with the number of tasksdelays in process execution, bottleneckslarge transaction volumenumerous errors during process executionlack of consistency in the processes being executeddifficulties in information flowprocesses are not executed due to the limited number of employeeslack of monitoring of the course of processesneed to ensure compliance with regulationshigh operating costs

gaining and maintaining competitive advantageincreasing the scale and scope of operationsimproving customer experienceincreasing the availability of offered products and servicesdelivering services faster than the competitionimproving productivity, efficiency and work performancestrengthening employee competences and developmentincreasing the availability and agility of qualified employees

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author: Klaudia Martinek-Jaguszewska

fragment of the series “Straight to the goal. A guide to automation management for beginners.”

publication date: 30.04.2024